AUSTIN HOME INTERIORS CO.LTD
Terms & Policies
Revised 08th April 2021
Our Company is committed to protecting your right to privacy and keeping your personal information secure when you interact with our Web sites.
- User Information and Data Encryption
You recognize and acknowledges that the systems which we own, plans or develops, whether for its own use or for use by its clients, are confidential and are the property of AUSTIN HOME INTERIORS. You further recognizes and acknowledges that in order to enable AUSTIN HOME INTERIORS to perform services for its clients, such clients may furnish to it confidential information concerning their business affairs, property, methods of operation or other data; that the goodwill afforded to AUSTIN HOME INTERIORS depends upon, among other things, AUSTIN HOME INTERIORS and its employees keeping such services and information confidential (collectively, including its systems and client information, the “Confidential Information”).
We never share user information with outside parties. All user information is kept on a secure file server using the latest in security technology.
- Visitor Information
We collect the domain name, e-mail address, Uniform Resource Locator (URL), and Internet Protocol (IP) address of visitors to our website. Information is also collected on those who communicate with us via e-mail, as well as those who provide us with their personal information through surveys and site registrations. In addition, we collect aggregate information on what pages visitor access or visit. We use this information to improve the content of our website, customize the content for individual visitors, notify visitors about our website updates, and contact customers for marketing purposes.
Our Company utilizes “cookies,” which are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies themselves do not contain any personally identifiable information other than noting a repeat visit from a specific computer. We use them to monitor traffic patterns and site usage, and to develop a more unique experience for you when you visit our Web sites. Our cookies do not have the capability of “stealing” information from your hard drive.
If you supply us with your e-mail address, you may receive periodic e-mails from us with information on new products and services or upcoming events. If you do not want to receive e-mails from us in the future, please let us know by sending us an e-mail to firstname.lastname@example.org or by calling us (+84)28 3519 0023. We will not rent, sell, or share your e-mail information with other companies.
Persons who supply us with their telephone numbers may receive telephone contact from our regional sales representatives concerning their interest in becoming a dealer.
- Qualified Accounts
Qualified accounts of the Company are invited to access account information in order to request a memo/sample or to place an order. As part of this process, each qualified account has a unique password, which may be changed at any time. Various registration forms require users to give us contact information (including name, address and e-mail address). In addition, when purchasing products, we may collect financial information, including credit card information.
We also use your Internet Protocol (“IP”) address to help diagnose any problems with our server and to monitor and administer our Web sites.
We welcome individuals who do not have accounts to visit our Web sites.
- Accessing Your Account
To access your account, you must enter your account number and a password. This helps to protect the privacy of your interactions with us. We will not share your password, which you may change at any time. We also request that you protect your password by not sharing it with others.
From time to time, we send out communications to those on our mailing list. If you do not wish to receive these communications, you may opt out by sending an E-mail to
- Information Updates
You may update or change your account information with us at any time. Please contact Customer Service at (+84)28 3519 0023
- Disclosure of Personal Information
Our company will never willfully sell, trade, rent, disclose or make available personally identifiable information about you to any third party without first receiving your permission, except pursuant to any joint marketing efforts with third-party or when we believe in good faith that the law requires it, or to protect the rights or property of the Company. We do not disclose details of our mailing list or information about our site visitors to other companies.
- Purchase Transactions
When you request a memo/sample or place an order, we collect information such as your name, e-mail address and terms of payment. This is used to process and fulfill your Memo Requests and/or Product Orders and to notify you of your order status. All information submitted to us is transmitted over the Internet in an encrypted manner. We will not store your credit card information after your transaction is completed, and information from these transactions is not released to third parties.
You must be 18 years or older to use the Company’s Web sites. If you are under 18 years of age, consult your parent or guardian before sending any information to any site. It is the Company’s policy never to knowingly collect or maintain information about individuals under age 13. Note that we cannot always determine that a user is a child.
Terms and Conditions
Reservations placed on product will be honored for 02 (two) calendar days.
Acceptance of orders and shipments shall at all times be subject to approval by the Company’s Credit Department, which may at any time in its sole discretion decline to make any shipment except upon terms and conditions satisfactory to it. Unless specified otherwise and subject to credit approval, terms of payment for all goods in stock is 100% upfront or custom orders is 50% deposit within 02 days from the date of the quotation and all shipments are EXW point of origin, free delivery in Ho Chi Minh city, Vietnam. The payment of the balance in full prior to shipment
On-line price lists replace all prior price lists. On-line price lists, or any portion thereof, may not be reproduced without our express prior written permission. Prices herein quoted are net wholesale. All shipping and special processing charges are additional. All prices are subject to change without notice.
- CREDIT AND PAYMENT TERMS; OFFSETS
Reservations placed on stock will be honored for two (02) calendar days.
- DELIVERY SCHEDULES; SHIPPING, AND CHARGES; TITLE TRANSFER
In-stock orders are generally shipped within two (02) days from receipt of a credit approved order. Custom, special-order and non-stock orders have longer lead times and will be confirmed case by case.
Delivery dates supplied by the Company represent its best estimate, but are in no way guarantees of delivery. Accordingly, the Company shall have no liability for delays in delivery or failure to meet estimated delivery dates. All shipments are made EXW point of origin. All orders are subject to shipping and/or handling charges. Title to goods passes upon payment in full; risk of loss passes upon delivery to buyer’s common carrier. Investigations for products lost or otherwise missing after carrier proof of delivery has been recorded, are not the responsibility of The Company. It is the customer’s responsibility to insure a safe, secure delivery point for goods. Please specify at time of order if a particular carrier is preferred. If no instructions are provided, shipments will be routed by the carrier the Company deems most expedient.
- CANCELLATION OF ORDERS
Any cancellation of an order must be made in writing within three (3) business days of the order date. Notwithstanding the foregoing, no cancellations will be accepted if production of the order has commenced, including without limitation, placing of fabric. If production has not commenced and the cancellation is accepted, the buyer’s deposit will be reserved and credit for the next orders, non-refundable applied. No cancellations are possible for certain fabric brands including John-Richard, Woodbridge
- CLIMATIC CONDITIONS; SUITABLE APPLICATIONS; ROLL DIRECTION
Climatic conditions, including heat, light and humidity levels, within the user’s environment, can affect fabric and wood, and may lead to fading, stretching, shrinking, or other damage. Fabric displayed in sample books and memo samples describes the intended application thereof. Hardware is considered a decorative product; while it is also functional, some collections are more appropriate for stationary treatments and others for windows requiring functionality. The selection of hardware, furniture or fabrics for specific placements or applications is made at the discretion and sole risk of the buyer and the Company shall have no liability for such selections. Accordingly, buyers are urged to review the suitability of such choices and any other questions with the Company’s Customer Service Department before ordering and to allow sufficient fabric for environmental effects. The Company does not guarantee roll direction and is not responsible for errors in application due to roll direction this includes pattern or pile direction as well as front/back errors.
All products should be inspected for correctness of color, pattern, quantity, and quality upon receipt as returns will not be accepted for goods that have been cut, treated, altered, processed, subjected to abuse or misuse, or damaged after shipment by the Company. Your request for return authorization must include the invoice number, the date of the invoice, pattern name or number, color, quantity, and reason for the request. Evidence, such as pictures, of damage or defects may be required to receive return authorization.
No returns on in-stock are allowed. No returns of sale items, which are sold “as is” and for which all sales are final. No returns of goods that have been cut, treated, altered, processed, subject to abuse or misuse, or damaged after shipment by Seller. No returns of custom products or special-ordered goods. All returns must be authorized in advance and must be returned using the shipping tag provided by the Company. All authorized returns must be in original packaging materials and in the same condition as when received by buyer. Any credit issued for a return will not be greater than the price paid for the actual quantity of product returned. Refused shipments, customer duplication of orders, or orders that were cancelled after shipment has been made are subject to a twenty-five (25) % restocking charge and all freight. Returns requested for orders that were signed for and later found to have shipping damages are subject to be denied. Returns authorized as a customer convenience will be subject to the twenty-five (25) % restocking charge and all freight. Refusal to receive drop shipped orders from international vendors does not release the customer from the purchase agreement.
- NONCONFORMING OR DEFECTIVE PRODUCTS
AUSTIN HOME INTERIORS CO.LTD reserves the right to repair or replace any defective or non-conforming product, as provided below.
It is understood that the products purchase applied manufacturing defect/s in the product and 1 (one) -year warranty
- FREIGHT & SHIPPING
Furniture items are shipped prepaid and billed, via furniture specific carriers that accept shrink-wrapped or boxed freight, as a service to the purchaser. The normal delivery times are 3-14 business days. This time may be extended if the delivery is going to a remote location. Once an item has left the facility, we can track the shipment as an accommodation, but have no control over the transportation of the goods. Purchasers can select their own carriers. Information for carriers, other than those offered by AUSTIN HOME INTERIORS CO.LTD, must be identified on the purchaser’s order including; the carrier’s name, address, contact information and phone number. If the customer does not select their own carrier, Freight rates are subject to change due to carrier price changes and fuel surcharges. All freight is EXW, point of origin. Title and risk of loss passes to customer upon placement of item with common carrier. Prepaid freight is based on cubes or weight, not value. In shipping dock to dock, the carriers will only deliver to a professional receiving/delivery service. All furniture should be unpacked, examined and repacked before delivery to the end user. We are not responsible for furniture that is not properly repacked.
- LIMITATION OF LIABILITY
AUSTIN HOME INTERIORS CO.LTD liability for any claim of any kind, including loss or damage resulting from or in connection with the manufacture, sales, delivery, resale, repair or use of any item covered by or supplied under these terms and conditions of sale shall in no case exceed the price of the item which gives rise to the claim. In the case of a dispute, all matters shall be resolved under the laws of the Socialist Republic of Vietnam.
Written orders received from the purchaser with all the correct information will be acknowledged by AUSTIN HOME INTERIORS CO.LTD in writing within 48 hours. AUSTIN HOME INTERIORS CO.LTD reserves the right to reject any order, refund any deposit and return any COM freight collect. It is the responsibility of the purchaser to advise AUSTIN HOME INTERIORS CO.LTD in writing of any errors or discrepancies in the sales order acknowledgment within five (5) days of the receipt of the acknowledgment by AUSTIN HOME INTERIORS CO.LTD. Changes to an order are subject to additional charges for materials, labor and other related costs and the order will be held until written confirmation from the purchaser is received. All furniture is subject to minor changes in details from the specifications noted as it applies to hardware, finishes and other minor upholstery details.
AUSTIN HOME INTERIORS CO.LTD reserves the right to make minor changes in furniture design, dimensions and other materials without prior notice. AUSTIN HOME INTERIORS CO.LTD products are handcrafted and can have minor variations. All dimensions can have slight variations. Wood finishes can vary from samples and exact matching is not guaranteed. Materials used within the product line are listed in the General Product Information section of this price list and are to be considered the standards used in the manufacturing process.
AUSTIN HOME INTERIORS CO.LTD upholstered frames are sold with a limited warranty against defects in materials and workmanship for a period of one year from the delivery date. AUSTIN HOME INTERIORS CO.LTD reserves the right to repair or replace defective merchandise, at its sole discretion. This limited warranty does not extend to other materials supplied to or by the purchaser or damage caused by shipping, accident, abuse, misuse, cleaning, or normal wear and tear. All other warranties express or implied are excluded.
AUSTIN HOME INTERIORS CO.LTD covers defects in material and workmanship in all AUSTIN HOME INTERIORS CO.LTD furniture, subject to the exceptions below.
The following are not covered as part of AUSTIN HOME INTERIORS CO.LTD:
- Accidental damage and normal wear and tear from in-home use.
- Damage occurring during or arising from delivery.
- Damage resulting from neglect or abuse. AUSTIN HOME INTERIORS CO.LTD will assess the product for neglect or abuse and make a determination at its own discretion.
- Furniture used for commercial or institutional purposes including but not limited to home daycare, business and rental purposes, and property staging.
- Mattresses, mattress foundations, adjustable bases, mattress protectors, and other mattress accessories (Click here to learn more about manufacturer warranties for mattresses and adjustable bases sold at AUSTIN HOME INTERIORS CO.LTD)
- Accessories or clearance and floor model furniture sold “as-is”. There is no exchange, refund, return or service for “as-is” items
Additional items that are not covered or that may void AUSTIN HOME INTERIORS CO.LTD include:
- Customer modifications.
- Fabric damage due to fabric protection application.
- Colorfastness or dye lot variations of fabrics.
- Damage caused by neglect, abuse, misuse, improper storage, or accidents.
- Any condition resulting from incorrect or inadequate maintenance, cleaning or care including but not limited to pet hair, mold, bug infestation, water damage.
- Non-residential use.
- Use for which the product was not designed or intended.
- Settling of cushions due to normal wear and tear.
- Piling, wrinkling and seam separation due to normal wear and tear.
- Fabric fading or discoloration due to exposure to elements including but not limited to sunlight.
- Water damage to electrical components.
- Natural wood grain characteristics.